Continual service improvement

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective.

Author:

Publisher: The Stationery Office

ISBN: 9780113310494

Category: Business & Economics

Page: 221

View: 497

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

ITIL Continual Service Improvement

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective.

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 011331308X

Category: Business & Economics

Page: 246

View: 825

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Key Element Guide ITIL Continual Service Improvement

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Author: Vernon Lloyd

Publisher: It Infrastructure Library

ISBN: 0113313640

Category: Computers

Page: 101

View: 172

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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Foundations of ITIL 2011 Edition

9 Continual service improvement phase 9.1 Continual Service Improvement This
short section provides a summary of the updates between the 2007 edition and
the 2011 edition for the ITIL core book Continual Service Improvement published
 ...

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789087539238

Category: Education

Page: 474

View: 206

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

IT Service Management Based on ITIL 2011 Edition

ITIL places this within the lifecycle phase of Continual Service Improvement.
Processes in the ITIL lifecycle SERVICE DESIGN • Design Coordination • Service
Catalogue Management SERVICE STRATEGY • Strategy Management for IT ...

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789401805575

Category: Education

Page: 348

View: 192

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

The IT Service Management Process Manual

And so Continual Service Improvement enters the picture as the last of the
service lifecycle phases. The word ... Here is how ITIL defines Service
Improvement: “To provide an on-going approach for assessing evolving business
needs, service ...

Author: James Persse

Publisher: Van Haren

ISBN: 9789087530181

Category: Education

Page:

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This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

Become ITIL Foundation Certified in 7 Days

... Reduce the cost of providing services by introducing improvements such as
self-help options • Increase the service window through automation The continual
service improvement (CSI) phase does not follow a sequence; instead it stretches
 ...

Author: Abhinav Krishna Kaiser

Publisher: Apress

ISBN: 9781484221648

Category: Computers

Page: 251

View: 785

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Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

ITIL Foundation Exam Study Guide

Measurement is critical to the success of continual improvement. Without defined
measures, it is difficult to manage improvements. CSI is concerned with the
improvement of all aspects of the service lifecycle, from strategy through design, ...

Author: Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 9781119943648

Category: Computers

Page: 408

View: 513

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL V3 foundation handbook

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus.

Author: Simon Adams

Publisher: The Stationery Office

ISBN: 0113311974

Category: Business & Economics

Page: 190

View: 124

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A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.

IT Service Management

The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®.

Author: Ernest Brewster

Publisher: BCS, The Chartered Institute for IT

ISBN: 9781906124939

Category: Computer technical support

Page: 200

View: 706

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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Passing the ITIL Foundation Exam

ITIL Service Design provides Continual guidance for the design and service
development of services and improvement Service service management
practices. transition It covers design principles and methods for converting
strategic ...

Author: David Pultorak

Publisher: Van Haren

ISBN: 9789087538941

Category: Education

Page: 290

View: 536

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG s ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.

ITIL Service Operation

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services.

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 0113313071

Category: Business & Economics

Page: 370

View: 573

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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

ITIL Best Management Practice

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

Author:

Publisher:

ISBN: 0113313071

Category:

Page:

View: 663

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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services. The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organization's service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes.
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Foundations of ITIL

OGC. London: TSO. ITIL. Continual Service Improvement (2007). OGC. London:
TSO. ITIL. Service Design (2007). OGC. London: TSO. ITIL. Service Operation (
2007). OGC. London: TSO. ITIL. Service Strategy (2007). OGC. London: TSO. ITIL
.

Author: Jan van Bon

Publisher: Van Haren

ISBN: 9789087539160

Category: Education

Page: 382

View: 926

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Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

The Business of IT

Use ITIL's Continual Service Improvement Approach to Avoid Key Mistakes
Improvements should be based on a clearly identified target end state and a
roadmap to get there. This process should be based on ITIL's continual service ...

Author: Robert Ryan

Publisher: Pearson Education

ISBN: 9780137041909

Category: Business & Economics

Page: 320

View: 737

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Drive More Business Value from IT… and Bridge the Gap Between IT and Business Leadership Apply business practices throughout IT to optimize budgets and improve ROI Create higher satisfaction and more realistic expectations for IT throughout the business Written by two leading IBM experts on bringing business discipline to IT IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.

ITIL 4 Foundation Exam Complete Preparation

After practicing all the book parts, you'll be ready to PASS the exam from the first try and avoid any risks. Who this Book is for: Students preparing for ITIL 4 Foundation certification exam

Author: G Skills

Publisher: G Skills

ISBN:

Category: Computers

Page: 177

View: 441

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This Book is the newest book which give you the opportunity of a full preparation and ensures your success in your ITIL® Exam from the first try. This Book is developed according to the official Exam Guide from ITIL, so you can pass the actual ITIL® Certification Exam from the first Try! This book includes the preparation for: ITIL 4 Foundation: The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service life cycle, including the links between life cycle stages, the processes used and their contribution to service management practices. We have scientifically developed each question in this Exam to offer for you a complete Preparation and a full coverage. This book will give you the opportunity to discover if you are ready to pass the exam, saving you time and money (the lowest price ever). After practicing all the book parts, you'll be ready to PASS the exam from the first try and avoid any risks. Who this Book is for: Students preparing for ITIL 4 Foundation certification exam

The Service Catalog

World Class IT Service Management Guide (2000). The Hague: ten Hagen &
Stam Publishers. • OGC. ITIL: Continual Service Improvement (2007). London:
TSO. • OGC. ITIL: Service Delivery (2001). London: TSO. • OGC. ITIL: Service
Design ...

Author: Mark O'Loughlin

Publisher: Van Haren

ISBN: 9789087535728

Category: Education

Page: 178

View: 772

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Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Environment Energy and Sustainable Development

Keywords : communication ; ITIL ; service ; flow 1 PREFACE Highway is
developing very fast in China , and the national ... Strategy , ITIL Service Design ,
ITIL Service Transition , ITIL Service Operation , ITIL Continual Service
Improvement .

Author: Wen-Pei Sung

Publisher: CRC Press

ISBN: 9780203799017

Category: Science

Page: 1200

View: 385

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Environment, Energy and Sustainable Development brings together 242 peer-reviewed papers presented at the 2013 International Conference on Frontiers of Energy and Environment Engineering, held in Xiamen, China, November 28-29, 2013.The main objective of this proceedings set is to take the environment-energydevelopments discussion a step further. Vo

ITIL 2011 Edition A Pocket Guide

The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format.

Author: Jan van Bon a.o.

Publisher: Van Haren

ISBN: 9789087536763

Category: Education

Page: 194

View: 845

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Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.